Delivering Better Broadband Experience for Millions of Thai Subscribers
Broadband Experience Optimization
Improve home broadband experience, reduce customer complaints, and enhance video streaming quality.
What We Delivered:
Sandvine PTS deployment for traffic visibility
Congestion management at peak hours
Real-time application QoE monitoring
Policy enhancements for heavy-user management
Fewer customer complaints
Improved video and streaming QoE
Fixed Broadband and WAN Optimization
What We Delivered:
Traffic analytics for WAN customers
Policy control for bandwidth fairness
QoE dashboard for customer NOC
More stable enterprise connections
Clear insight into application behaviour
Faster troubleshooting for corporate clients
Enabling High-Capacity Transport & Fiber Access for Telecom Operators
FTTX Expansion
Use Cases:
GPON/XGS-PON rollout in metropolitan and regional areas
Improve broadband service quality for households and enterprises
Faster FTTX deployment with Nokia OLT/ONT
Improved user experience and reduced congestion
Metro DWDM & Enterprise Fiber Access
Use Cases:
DWDM transport for enterprise connectivity
High-availability metro rings
Fiber access for corporate customers
Increased service reliability
Higher SLA compliance
Scalable transport for enterprise services
Driving Enterprise Digital Transformation with Nintex RPA on the variuos use cases
- Reduce operational cost (30–60% savings)
- Improve accuracy & eliminate human error
- Shorten processing time (from hours → seconds)
- Free staff for higher-value work
- Scale automation across departments easily
- Increase service speed & customer satisfaction
Telecom Sector
Use Cases:
• RPA automation for back-office operations
• RPA-based billing, reconciliation, and reporting
• Customer data update and provisioning automation
• Regulatory and internal reporting with RPA bots
Impact:
• Faster service delivery through RPA
• Reduced manual workload and errors
• Improved data accuracy across OSS/BSS
• Lower operational cost with scalable RPA bots
Healthcare & Aviation
Use Cases:
• RPA for patient registration and administrative workflows
• Insurance claim submission automation
• EMR data integration using RPA
• RPA-driven HR/Finance workflows
• Flight document processing automation
Impact:
• Faster patient service delivery
• Reduced administrative errors
• Seamless coordination between hospital systems
• Increased efficiency in aviation operations using RPA
Banking & Insurance
Use Cases:
• RPA for customer onboarding / KYC
• Policy issuance and claim processing automation
• Compliance and risk workflows via RPA
• Financial reconciliation using RPA bots
Impact:
• Shorter processing time
• Higher compliance accuracy
• Better customer experience through automation
Retail Sector
Use Cases:
• Price update automation across branches
• Inventory management and stock reporting
• Promotion lifecycle and data processing
• Supplier invoice automation
Impact:
• Zero manual errors in price updates
• Faster stock visibility across stores
• Improved retail operation efficiency
Delivering High-Performance Connectivity for Thai Service Providers
Carrier Ethernet Demarcation Deployment
Customer Type: National Network & Bandwidth Provider
Requirement: High-reliability demarcation devices for enterprise and wholesale customers
What We Delivered:
Deployment of Telco Systems CE 2.0 Demarcation Switch
End-to-end service assurance with Y.1731 OAM
Centralized monitoring for faster troubleshooting
Impact:
Improved SLA performance
Faster provisioning for business customers
Increased service reliability for multi-site enterprises
Enterprise Service Demarcation
Customer Type: Telecom Operator & ICT Provider
Requirement: A scalable solution to support managed corporate connectivity services
What We Delivered:
Standardized carrier-grade demarcation across enterprise customers
Performance monitoring for premium SLA packages
Integration with True’s NOC and service management tools
Impact:
Enhanced customer experience for corporate clients
Reduced network downtime with improved fault visibility
Streamlined operations for nationwide enterprise service delivery
Powering Telecom Analytics with Vertica
• Vertica for network performance analytics
• Customer usage behavior and segmentation
• Churn prediction and retention models
• Fraud detection and anomaly analytics
• Enterprise BI and near-real-time reporting
• Reports run dramatically faster (hours → minutes / seconds)
• Better decision-making through deep analytics
• Improved marketing and customer insight accuracy
• Enhanced network planning with predictive models
Enhancing Video & Content Delivery for Millions of Users in Thailand
Video Streaming Improvement & Upstream Cost Reduction
Use Cases:
Edge caching for OTT and VOD
CDN optimization for high-volume video traffic
Reducing international bandwidth usage
Dramatic improvement in streaming quality
Lower upstream traffic toward global CDNs
Better customer satisfaction and performance
Mobile Video Experience Enhancement
Use Cases:
Improve mobile video performance
Reduce congestion during peak streaming
Serve content from nearest CDN PoP
Higher video QoE on mobile networks
Lower buffering rates
Enhanced 4G/5G user experience
